RedNoteInfo Terms of Service

Last Updated: January 21, 2026
Effective Date: January 21, 2026

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1. Agreement to Terms

By accessing or using RedNoteInfo.com ("Website", "Service", "we", "us", or "our"), you ("User", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Service Description

RedNoteInfo provides the following marketing and consulting services:

• Account Solutions: Account procurement and management services for various Chinese social media platforms
• Social Media Growth: Audience development and engagement optimization services
• Marketing Promotion: Content marketing and influencer collaboration services
• Account Management: Social media account operation and content management services
• Enterprise Consulting: Business strategy and market entry consulting for Chinese social media platforms
• Personal Shopping: Purchasing assistance service for products from Chinese e-commerce platforms

3. User Eligibility

You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement.

4. Service Terms and Conditions

4.1 Nature of Services

Our services are provided on an "as-is" and "as-available" basis. We provide marketing consulting and assistance services. We do not guarantee any specific results, outcomes, or performance metrics.

4.2 Platform Policies

⚠️ IMPORTANT NOTICE

Social media platforms have their own terms of service and community guidelines. By using our services, you acknowledge and accept the following:

1. You are solely responsible for understanding and complying with the terms of service of any social media platform you use.
2. Platform policies may change at any time without notice.
3. Platforms may take action against accounts at their sole discretion.
4. We cannot control platform policies or enforcement actions.

4.3 Account Risks

For account-related services, you acknowledge:

• Accounts may be subject to platform review, restriction, or termination at any time
• We do not guarantee account longevity, security, or functionality beyond the initial delivery
• Any account suspension, ban, or restriction by the platform is not our responsibility
• Account credentials should be changed immediately upon receipt for security

4.4 Growth Services Risks

For social media growth services, you acknowledge:

• Results may vary and are not guaranteed
• Follower counts, engagement metrics, and visibility may fluctuate
• Platforms may remove followers, likes, or other engagement at their discretion
• We provide a 30-day guarantee for significant drops (>30%) in delivered metrics, subject to verification

5. Pricing and Payment

5.1 Payment Terms

• All prices are listed in USD unless otherwise specified
• Payment is required before service delivery
• We accept payments through our designated payment processors

5.2 Processing Fees

Payment processing fees are non-refundable, even if a refund is issued for the service itself.

6. Refund Policy

6.1 Eligible Refunds

| Service Type | Refund Eligibility | |-------------|-------------------| | Account Services | 50% refund if account is banned within 7 days (not due to user actions) | | Growth Services | 50% refund if less than 70% of ordered quantity is delivered within 14 days | | Consulting Services | No refunds after consultation has occurred | | Personal Shopping | No refunds for completed purchases; disputes handled case-by-case |

6.2 Refund Process

• Refund requests must be submitted within 7 days of service delivery
• Refund requests must include order details and reason for request
• Refunds will be processed within 5-10 business days after approval
• Refunds are issued to the original payment method

6.3 Non-Refundable Situations

• User violation of platform terms of service
• User-initiated changes to accounts (password, binding, settings)
• Delays caused by user non-responsiveness
• Force majeure events
• Services already delivered and verified

7. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING OUR SERVICES
• WE DISCLAIM ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
• WE DO NOT WARRANT ANY SPECIFIC RESULTS FROM THE USE OF OUR SERVICES

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE
• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• WE SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL
• WE SHALL NOT BE LIABLE FOR ANY ACTIONS TAKEN BY THIRD-PARTY PLATFORMS

9. Indemnification

You agree to indemnify, defend, and hold harmless RedNoteInfo, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of any applicable laws or regulations

10. Prohibited Uses

You agree not to use our services for:

• Any illegal or unauthorized purpose
• Fraud, deception, or misrepresentation
• Harassment, abuse, or harm to others
• Spam, phishing, or malicious activities
• Any purpose that violates applicable laws or regulations

11. Privacy

Your use of our Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding personal information.

12. Intellectual Property

All content, trademarks, and other intellectual property on our Website belong to RedNoteInfo or our licensors. You may not use our intellectual property without our prior written consent.

13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party websites.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our Website. Your continued use of our Service after such modifications constitutes acceptance of the updated Terms.

15. Termination

We reserve the right to terminate or suspend your access to our Service at any time, without prior notice, for any reason, including violation of these Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where RedNoteInfo operates, without regard to its conflict of law provisions.

17. Dispute Resolution

Any disputes arising from these Terms or your use of our Service shall be resolved through:

1. Good faith negotiation between the parties
2. If negotiation fails, binding arbitration in accordance with applicable arbitration rules
3. Each party shall bear their own costs and fees

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Contact Information

If you have any questions about these Terms, please contact us at:

📧 Email: service@rednoteinfo.com

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By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.